These Terms & Conditions (“Terms”) set out the rules for using the website available at carlosjackson.co.uk (the “Website”) and for making enquiries or booking requests through the Website.

By accessing or using the Website, or by submitting a contact or booking request, you agree to be bound by these Terms.

Before sending a booking request or using our services, please read these Terms together with our Renting Policy and Privacy Policy.

If you do not agree to these Terms, you must not use the Website.

The Website is a static informational site that allows you to:

• view information about accommodation

• contact us or submit a booking request via the contact or booking forms

We may update or change the content of the Website from time to time, or suspend or withdraw the Website, without prior notice.We do not guarantee that the Website or any content on it will always be available or uninterrupted.

The Website is operated by CJ LONDON SERVICES LTD (Company No. 15326470), registered in England and Wales.Registered office: Flat 33, Providence House, Providence Place, Maidenhead, England, SL6 8BF.

Submitting a booking request through the Website does not automatically create a confirmed booking or a binding rental agreement.

A booking is only confirmed when we expressly accept your request (for example, by email) and provide you with confirmation of your stay and any specific booking terms (a “Booking Confirmation”).

Your Booking Confirmation and our Renting Policy will set out important details, including:

• dates of stay

• number of guests

• price and payment terms

• check-in and check-out times

• house rules and other conditions of your stay

In the event of any conflict between these Terms and the Booking Confirmation or Renting Policy, the Booking Confirmation and Renting Policy will normally take priority for the relevant stay.

By making an enquiry or booking request, you confirm that:

• you are at least 18 years old

• you have authority to enter into an agreement on behalf of yourself and any guests included in the booking.

You agree that:

• all information you provide to us (for example, through a contact or booking form) will be true, accurate and complete

• you will promptly inform us of any changes to your contact details or booking information

• you and your guests will comply with these Terms, the Renting Policy and any rules notified in your Booking Confirmation

You are responsible for ensuring that any guests included in your booking are made aware of, and comply with, all applicable rules.

Any prices or rates shown on the Website are indicative and may be subject to change at any time.

The price, payment method and due dates for your stay will be confirmed in your Booking Confirmation or in direct communication with you.

Booking deposit (if required):Where a booking deposit is required, we will send you payment details by email or message after we review your request. A booking will only be confirmed once the required booking deposit has been received and we have issued a Booking Confirmation. If the booking deposit is not received by the stated deadline, we may treat the request as cancelled.

Security deposit (if applicable):In some cases, a refundable security deposit may also be required to cover potential damage, missing keys or excessive cleaning. If a security deposit applies, this will be stated in your Booking Confirmation and/or Renting Policy, and we will notify you of the amount and payment deadline.

Cancellation, changes and refund rules will be set out in the Renting Policy and/or your Booking Confirmation.

You should read the Renting Policy carefully before making a booking request.

By proceeding with a booking, you agree to the applicable cancellation and refund terms.

We may need to cancel or amend a booking in certain circumstances (for example, due to an emergency, safety issues, or events beyond our reasonable control).

If we do so, we will try to offer a suitable alternative or, where appropriate, a refund in line with the Renting Policy and applicable law.

You agree not to use the Website:

• in any way that breaches applicable law or regulation

• to send, upload or transmit any material that is unlawful, harmful, defamatory, offensive or otherwise inappropriate

• to attempt to gain unauthorised access to the Website, our systems, or other users’ data

• to interfere with or disrupt the operation of the Website

We reserve the right to restrict or block access to the Website if we reasonably believe you have breached these Terms or misused the Website.

The content on the Website is provided for general information purposes only.

Although we try to keep the information accurate and up to date, we do not guarantee that it is complete, accurate or current at all times.

Descriptions of accommodation, facilities or services are indicative and may change.

Availability is subject to confirmation through a Booking Confirmation.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law:

• we are not liable for any loss or damage arising from your use of, or inability to use, the Website, or from your reliance on any content on it

• we are not liable for any indirect or consequential losses, such as loss of profit, loss of data, loss of business or loss of opportunity

Our total liability to you in relation to any confirmed booking will be limited in accordance with the terms set out in your Booking Confirmation and the Renting Policy.

All text, images, design and other content on the Website (unless otherwise stated) are owned by us or used under licence.

You may view and print content for your personal, non-commercial use in connection with making an enquiry or booking.

You must not, without our prior written consent:

• copy, reproduce or redistribute Website content for commercial purposes

• modify or create derivative works based on any part of the Website

• remove or alter any copyright or proprietary notices contained on the Website

Our handling of personal data is described in our Privacy Policy, which is available on the Website.

By using the Website or submitting a booking or contact request, you acknowledge that your personal data will be processed in accordance with the Privacy Policy.

The Website may contain links to third-party websites, resources or services.

These links are provided for your convenience only.

We do not control, endorse or assume responsibility for the content, privacy policies or practices of any third-party websites.

If you access such websites, you do so at your own risk and should review their own terms and policies.

We may update or revise these Terms from time to time.

Any changes will be posted on this page and will take effect from the “Last updated” date shown at the top.

Your continued use of the Website after any changes have been posted will constitute your acceptance of the updated Terms.

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any such disputes or claims, unless mandatory law provides otherwise.

If you have any questions about these Terms, a booking, or the Website, please contact us via the contact page on the Website.

Post: CJ LONDON SERVICES LTD, Flat 33, Providence House, Providence Place, Maidenhead, England, SL6 8BF.

We will aim to respond within a reasonable time.